Frequently Asked Questions
Last updated: [YYYY-MM-DD]
Orders
Where is my order? Check your confirmation email for a tracking link. If you can’t find it, contact us at [SUPPORT_EMAIL].
Can I change or cancel my order? We can help if your order hasn’t shipped yet. Email us with your order number as soon as possible.
Shipping
Do you ship internationally? [SUPPORTED_REGIONS]. See Shipping & Delivery for details.
How much is shipping? Standard shipping is [ZAR AMOUNT] or free over ZAR [FREE_SHIPPING_THRESHOLD_ZAR].
Returns
What is your return policy? You can return eligible items within [RETURNS_WINDOW_DAYS] days. See Returns & Exchanges.
How do I start a return? Email [SUPPORT_EMAIL] with your order number, or use [RETURNS_PORTAL_LINK].
Payments
Which payment methods do you accept? We accept [PAYMENT_METHODS].
Warranty & Products
Is there a warranty? Products include a warranty of [WARRANTY_LENGTH_MONTHS] months (if applicable). See Terms.
Are your cases MagSafe compatible? [PRODUCT_SPEC_FAQ_PLACEHOLDER]
Account
Do I need an account? No, but an account helps you track orders, manage addresses, and reorder quickly.