Returns & Exchanges

Last updated: [YYYY-MM-DD]

Eligibility

  • Return window: [RETURNS_WINDOW_DAYS] days from delivery.
  • Items must be unused, in original packaging, with tags/accessories included.
  • Non-returnable: [EXCEPTIONS_LIST] (e.g., gift cards, custom items).

Start a Return

  1. Prepare your order number and email address.
  2. Contact us at [SUPPORT_EMAIL] or use [RETURNS_PORTAL_LINK, if any].
  3. We’ll share return instructions and, if applicable, a return label.

Return Shipping Costs

Return shipping is paid by [RETURN_SHIPPING_PAID_BY] unless the item is defective or incorrect.

Refunds & Exchanges

  • Refunds to the original payment method within [N] business days after inspection.
  • Exchanges subject to stock availability; otherwise refund/store credit.

Defective or Incorrect Items

Contact us within [N] days at [SUPPORT_EMAIL] with photos and your order number; we’ll make it right.

Related: Shipping & Delivery, FAQ